Tenant queries answered before the second cup of coffee.
The team was processing 80–100 tenant queries every Monday. Most were the same five questions about levies, lease clauses and geyser repairs. Replies were taking two working days.
A drafting assistant trained on the firm's lease library and house style. Tenants get a draft answer in minutes; agents review, edit if needed, and send.
Median response time down from 48 hours to 4. Same headcount.